Posted by: Janet Schlarbaum
By Constance Knieper
Its incredible how many people are interested in a better scheduling method yet few are willing to do actually do it. The definition of insanity is doing the same thing over and over and expecting a different result. If you want different results, you must take different actions. Yes, this does involve change which is overcome by completing adequate due diligence and creating a phased plan of implementation.
If you have taken the time to investigate other scheduling methods you have admitted there is a problem. Investigate other methods thoroughly. This includes testing them out by recreating past days or weeks using the recommendations outlined in the system you are considering relieving any anxiety about its success. You can also use upcoming days or weeks. Once you choose the solution, implement it.
Moving forward with scheduling changes is often waylaid by “what if’s”. These are anticipated objections created by opposition to change within the business or comments received from clients. The fact is that any change can be objected to by employees, clients, or maybe even both. It might even be objected by you.
Prepare responses to the objections you know will arise and address them before they are voiced. A good way to handle them is to create a positive mental picture detailing the benefits to the employees. You might organize them in this way:
1. List each complaint received from employees and/or clients.
2. Record the number of times it was received.
3. Identify the desired solution – this is the solution you determine appropriate based upon the complaints and/or suggestions received.
4. Using the anticipated results of the scheduling method you are considering, identify how it resolves the problem/complaint.
5. Identify the benefits to employees applying the new method.
Using the above information create a picture of the end result in a “what if” scenario but withhold the actual solution for now. The intent is to get employees enthused about the new scheduling method thereby increasing compliance when the implementation process begins. As far as client support goes, by resolving their complaints you gain their support.
Share the chosen solution after gaining majority support. Understand that you may not gain 100% support however you can usually get it over time by phasing the new method into the business. Prepare an action plan outlining the implementation process and finish dates for each phase. This enables a smooth transition and relieves anxiety of those not yet on board.
The biggest stumbling block to implementing a new scheduling method is overcoming resistance to change. These suggestions help to make the appropriate selection of a scheduling method that yields the desired results and increases staff support.